Dyson
Dyson
Dyson Service Engineer
Job Designation:Dyson Service Engineer

Eligibility Criteria:    
  • BE/BTech Degree required with 60% marks 
Roles &  Responsibilities:
  • Provide Dyson customers with technical support including the servicing/repairing of their Dyson products.
  • Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums and other products.
  • Manage and deliver a high-quality customer experience from the service/repair perspective.
  • Properly manage parts usage and inventory as required and/or directed.
  • Installing and demonstrating the Dyson products according to the customer’s needs and requirements.
  • Delivering a high-quality customer demonstration experience
  • Continuously building product knowledge and keeping updated on any product developments within Dyson and our competitors.
  • Actively building relationships with the team and the wider support channels to further the success of Dyson products
  • Fulfil other duties as required
  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
  • Fix things that need fixing
  • Identify problems and find solutions
  • Provide real time feedback to Owner Experience Team regarding technical support issues to assist team on improving customer experience and product reliability opportunities.
  • Capture and report any emerging product reliability and safety issues reporting.
  • Submit daily/weekly reports of products and customers serviced.
  • Ensure all process activity is communicated and Dyson service levels are understood and exercised.
  • Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and Dyson service levels are understood and exercised.
  • Assist Owner Experience Team in investigation of escalated repair instances
Required Skills:
  • High level of customer service orientation required - a desire to help or serve others, to identify, meet and exceed their needs and expectations
  • Strong presentation and people skills required
  • Commitment to and belief in technology, design and engineering
  • Good consulting skills and proven judgement of people-based objectivity and intelligence
  • High level of computer literacy including intermediate level experience with Microsoft Office
  • Strong written, verbal and interpersonal communication skills
  • A meticulous approach to planning and organizing including a proven ability to prioritize tasks and meet strict deadlines
  • Proven ability to build and maintain strong relationships with people at all levels of a business
Salary: 5.07LPA
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About Us
Dyson
We’re Dyson. A global technology enterprise. We're about better ideas and better technologies. It's about finding better ways with the right people to work with us. Reinventing as we go.

In 1993, James Dyson launched the first bagless vacuum cleaner.  But a lot has changed since then. As we continue to grow, we’re exploring new frontiers and traversing the unknown. 

In 2012 we were 3120 people. Today we're over 10,000. We transform every category we enter. Our future is bright and the next few years are set to be our busiest yet.  3000 new engineers. 100 new machines. Revolutionising new categories. All by 2020.

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