Engage IT
Engage IT
Network L1 Engineer
  • Graduation in BE/BTECH,BSC,BCA,BCOM
  • Trained/Certified in CCNA
  • 1-2 years of experience as L1 Engineer

Roles & Responsibilities:

  • Raise tickets in the ITIL based tool from the information received by customer on call or via email and perform the first level troubleshooting for all types of infrastructure (mostly network, server and voip) issues.
  • Perform triage on alerts received from monitoring tool and escalate based on pre-defined process if necessary.
  • Consistently review the monitoring tool dashboards for alarms and raise tickets if required.
  • Responsible for collecting basic information necessary for troubleshooting in various different technologies and also need to perform standard pre-defined steps for troubleshooting.
  • To resolve basic and common issues on the first call and to escalate tickets to next level only if necessary.
  • Adhere to SLA standards defined by the customer and apply best efforts to manage tickets within the SLA standards.
  • Identify repetitive false alerts and assist in the process of getting them tuned.
  • Work with Service providers to raise issues related to WAN links and test to ensure that the WAN links are working fine.
  • Raise issues with vendors and followup on solution for hardware/product related issues.
  • Maintain good communication with customer and the team to ensure good delivery.
  • Maintain up-to-date documentation of operation and procedure manuals.
  • Work with Customer IT contact for physical or hand on support while troubleshooting issues.
  • The Role involves managing a Datacenter hosted on VMWare and also multiple branch offices
  • The candidate should be willing to participate in implementations and role-out of new branches for clients

Desired Skills and Experience

  • Candidates with Knowledge of Cisco security/network/voip/Microsoft/vmware system solutions including datacenter infrastructure.
  • Recommended to have 1 to 2 years hands on experience including routers, switches and windows server. CCNA/MCSA certification would be an added value.
  • Experience with remote infrastructure management a plus.
  • Experience working as a consultant is a significant plus.
  • ITIL knowledge and certification would be added value.
  • Strong verbal and written skills ability to articulate demonstrate and discuss on issues and solutions with our US clients.
  • Must work as a team player on our operations and engineering fulfillment teams.
  • Willingness to learn, implement and support new technologies like SDN

Salary: Upto 4 LPA

Job Location: Bangalore

Interview Rounds:
  • HR Call for basic Communication Check
  • Face to Face Technical & Managerial Round

Apply Now
About Us
Engage IT
Founded in 2008 as Cogitate Consulting, the IMS and RIM division was spun off in 2011 under new entity called Engage IT Services Pvt. Ltd. with primary focus to address MSP vertical in North America. We have US presence in partnership with Resourcis Information Systems Inc. Atlanta GA. Engage IT provide solutions in design, deploy & support functions for 24*7*365 IT operations for our MSP clients and their diverse customers base.  We support tens of thousands of users and manage sophisticated and mission-critical systems

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