Epicor Software
Epicor Software
Technical Support Analyst

Eligibility : 

  • BE/B.Tech (CS/IT/IS/ECE/EEE),BCA from 2017- 2018 batch with 60% throughout academics.
Job Role:
As a Web Technical Support Analyst you will be focused on providing system support services
 to Epicor clients. Technical Support Analyst, provide application support via phone/email/Web
 
As a member of Epicor Support Team you will be based in our recently opened India Technology 
Centre, so you will take part in Epicor next success story from the very beginning as we are 
building up our new tech campus in Bangalore.
 
In this position you will gain a deep understanding of both the product you support and the train 
on the technologies used to bring our software applications to life.
 
You will have ideally:
  • PHP, HTML Language, CSS and ability to create and run SQL queries.
  • Additional technical knowledge of network environments and/or multiple operating systems 
           will be highly valued.
  • Direct interaction with customers, assisting with the support and troubleshooting of 
             ecommerce web site
  • Microsoft administration, Microsoft IIS and SQL Server, including database maintenance
            Understanding and adhering to escalation paths so that issues are resolved in conjunction 
             with outlined SLAs
  • Provide timely and accurate updates and ticket notes to keep clients informed of progress
  • Open to work in Night Shift
Interview process:
  • Versant Communication Round
  • Online Aptitude
  • Technical Round
Salary : 5 LPA
Apply Now
About Us
Epicor Software
Epicor is a global leader delivering innovative, award-winning software solutions to the Manufacturing, Distribution, Retail, and Service industries. With more than 40 years of experience and customers in over 150 countries, Epicor placed firmly as ‘Visionary’ by Gartner in the magic quadrant.

Epicor promotes growth on every level: for our customers by providing flexible, industry-specific business solutions, and for our team members by empowering them to apply their individual expertise to shape our company's visionary software.

We offer an open and supportive environment where you can be yourself and develop your career in a creative and dynamic setting where new opportunities are as accessible to you as your leadership team is.

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