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Omni Channel Support Agent
Examroom.AI hiring for Omni Channel Support Agent
Job Location: Electronic City, Bangalore
Responsibilities:
1.Maintains a working knowledge of our client’s requirements to onboard candidates, proctor exams, address chat inquiries, and process payments.
2.Managing the end-to-end onboarding cycle for candidates through video including, but not limited to:
- Assisting with system check and related issues.
- Verifying and approving valid ID according to specific client requirements.
- Instructing candidates for room scans to verify the testing environment for exams per client rules.
- Explain and notify candidates regarding the exam rules specific to various clients for exams.
3.Providing candidate support and addressing questions regarding the testing process.
4.Continuously, and effectively, document and report the status of each candidate.
5.Proctor objective assessments, ensure a secure testing environment, and be vigilant about recognizing suspicious behaviour.
6.Meets demands for privacy, confidentiality, and precision.
7.Ensures first call resolution through problem-solving and effective call/email/chat handling.
8.Regular and consistent attendance is an essential function of the job.
9.Maintain a positive, empathetic, and professional attitude toward clients at all times.
10.Ensuring client queries are answered to their satisfaction when necessary, escalating issues without delay to lead.
11.Understanding and utilizing in-house platforms and systems to access client details.
12.Respond to client queries in a timely and accurate manner, via email, chat, or phone.
13.Remain compliant in ExamRoom.AI communication procedures, guidelines, and policies.
14.Meet established goals for Service Level Agreement (SLA) and quality metrics.
Requirements and Qualifications:
1.A graduate with 0 to 3 years of experience in the call centre industry specializing in chat support.
2.Minimum typing speed 30 WPM.
3.Strong ability to function in a fast-paced work environment.
4.Excellent attendance track record.
5.Willing to work in a rotational shift environment for shifts/holidays/weekends(Cab will be provided within 20km radius from office location).
Must Have:
1.Excellent verbal and written communication skills English.
2.Professional phone etiquette and strong active listening skills.
3.Strong interpersonal, communication, and comprehension skills.
4.Average to excellent ability in written communication regarding spelling, grammar, and clarity.
5.Ability to multitask and navigate tools and software easily.
Good to Have:
1.Prior experience of working with US clients.
2.Knowledge of CRM, Virtual Desktop application navigation, and Microsoft Office Suite (e.g., Excel, etc.)
3.International call centre experience of 1+ years is a plus.
Details:
- Number of Openings: 5 (Preferably Freshers)
- Fixed Salary: 3 LPA (for UG Freshers)
- Fixed Salary: 3.5 LPA(for PG Freshers)
- Salary Range - 3 to 5.5 LPA( based on experience and performance)
- Office Location: E city, Bangalore
Key Benefits:
- Free Cab facility (available within a 20km radius from E city)
- Food Coupon worth Rs 12,000/- per annum
- Rotational shifts and rotational week-offs
- Follows the US Calendar
- 5-day workweek
- Health Insurance coverage
Interview Mode: Walk In Interview
About Us
Examroom.AI
Online testing has become a more common practice versus the traditional classroom environment. Students are actively enrolling in online classes for secondary and post-secondary schooling. Not only is the tuition lower, but the flexibility of testing time and location is attractive. But are all online proctoring services safe and secure against cheating and personal data theft?
At ExamRoom.AI®, we see the need for increased protection without compromising the integrity of the test or the ease of taking the test. Our experienced team of developers has created a seamless platform for online proctoring and is continuously working to make our system safe and secure for the test takers and for the integrity of the content provided.
Disclaimer: This Content is provided by Examroom.AI, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.