Product Support Engineer
Eligibility :
- BE/ B.Tech (CS/IT/IS/EEE/ECE),MCA from 2019 batches with 60% in Engineering.
Job Description :
- Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
- Provide Omnichannel support over chat, email, phone and social media
- Help fix any bugs that crop up in the product and contribute to the feature documentation
- Work with our development team and suggest updates and features to continuously improve the customer experience
- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
- Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
- Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
- Flexibility of working in shifts.
Required Skills :
- You are extremely passionate about technology - and can't live without your smartphone!You are well-versed with and highly interested in, Internet and mobile communication
- You have excellent written skills, and can explain concepts through clear and accurate writing
- You have a way with people and particularly good explanation skills
- You think the Team’s victory is worth more than individual heroics
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts
Location: Bangalore
Salary: 5.4 LPA
About Us
Flock
Flock is an enterprise messaging and collaboration app. At Flock we believe that synchronous messaging tools, supported with internal and external applications, have the power to smash organizational hierarchies, breakdown silos in the workplace, help companies better capture innovative ideas, support individuals in making faster decisions, and also bring more personable communication style into the workplace.
With 30,000 businesses already using the platform, we know that we are onto something big, and are now gearing up for a period of rapid growth.
Disclaimer: This Content is provided by Flock, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.