Flock TNET
Flock TNET
Product Support Engineer
Eligibility :
  • BE/ B.Tech from 2020 batches with 60% in Engineering.
Job Description :
  • Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
  • Provide Omnichannel support over chat, email, phone and social media
  • Help fix any bugs that crop up in the product and contribute to the feature documentation
  • Work with our development team and suggest updates and features to continuously improve the customer experience
  • Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
  • Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
  • Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
  • Flexibility of working in shifts.
Required Skills :
  • You are extremely passionate about technology - and can't live without your smartphone!You are well-versed with and highly interested in, Internet and mobile communication
  • A natural inclination to being curious, someone who is Research-driven and good researching skills on the internet. 
  • Good to have front end coding skills (Javascript) for customizing our Help Center and an understanding APIs and webhooks
  • You have excellent written skills, and can explain concepts through clear and accurate writing
  • You have a way with people and particularly good explanation skills
  • You think the Team’s victory is worth more than individual heroics
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
  • Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts

Location: Bangalore and Mumbai

Salary: 5.4 LPA
Apply Now
About Us
Flock TNET

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