Genpact
Genpact
Process Associate
Genpact is hiring for Process Associate.

Eligibility Criteria

  • Graduate (Any Discipline)
  • Freshers are eligible

Responsibilities

  • Respond to customer queries and customer's concern
  • Making outbound calls to Customers and Employers 
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and bring up product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment


Preferred qualifications

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach 
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)

Location: Gurgaon & Hyderabad

Salary: INR 21000+Incentives per month

Interview  Mode: Walk In Interview
Apply Now
About Us
Genpact

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Disclaimer: This Content is provided by Genpact, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.