Hexaware
Hexaware
VFS
Eligibility: 
HSC/Any Graduate from 2018 - 2022 Batch 

Must have Skills: Excellent Communication Skill

Responsibilities:
  • Handle inbound calls & Outbound calls, Emails and Chat transactions
  • Comprehend customer's Queries / Complains / Requests
  • Display empathy/ understanding of the issue/ concern towards the customer
  • Provide quick and effective resolution to the customer's queries
  • Create a WOW exp. for the customer (C-Sat)
  • Is able to communicate clearly, both in written and in speech
  • Talks in a way the customer can understand
  • Is able to use automated information systems to analyze the customer's situation
  • Multi-tasking ability
Compliances:
Adherence to company policies, rules and regulations
To follow quality processes thoroughly using checklist standards.
Responsible for complying with all QMS and ISMS Policies and procedures

Mandatory Skill Sets:
  • Typing speed and Accuracy: 25 WPM with >=85% accuracy
  • Needs to be a Versant 50-60 certified or any equivalent voice/communication capability test certified
  • Be Fluent in speech
  • Should be a quick learner
Work Experience:
Minimum experience of 0 - 1 year of BPO

Location: Mumbai

Salary: CTC INR 1,50,000 - 2,45,000 LPA

Working Days : 5

Shift Timing    : 8:00 AM to 5PM

Week Offs       :  Sat /Sun fixed off

Rounds of Interview: Face to Face (Please carry Aadhar & Pan card for ID verification purposes).
HR
Operation
Typing (30WPS, Accuracy 90)

Note: 2 dose of Covid Vaccination is mandatory.  And it's work from office. 
Apply Now
About Us
Hexaware
Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 24,166 employees, and thoroughly lives the company’s philosophy of ‘customer success, first and always’.

Disclaimer: This Content is provided by Hexaware, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.