Eligibility:
HSC/Any Graduate from 2018 - 2022 Batch
Must have Skills: Excellent Communication Skill
Responsibilities:
- Handle inbound calls & Outbound calls, Emails and Chat transactions
- Comprehend customer's Queries / Complains / Requests
- Display empathy/ understanding of the issue/ concern towards the customer
- Provide quick and effective resolution to the customer's queries
- Create a WOW exp. for the customer (C-Sat)
- Is able to communicate clearly, both in written and in speech
- Talks in a way the customer can understand
- Is able to use automated information systems to analyze the customer's situation
- Multi-tasking ability
Compliances:
Adherence to company policies, rules and regulations
To follow quality processes thoroughly using checklist standards.
Responsible for complying with all QMS and ISMS Policies and procedures
Mandatory Skill Sets:
- Typing speed and Accuracy: 25 WPM with >=85% accuracy
- Needs to be a Versant 50-60 certified or any equivalent voice/communication capability test certified
- Be Fluent in speech
- Should be a quick learner
Work Experience:
Minimum experience of 0 - 1 year of BPO
Location: Mumbai
Salary: CTC INR 1,50,000 - 2,45,000 LPA
Working Days : 5
Shift Timing : 8:00 AM to 5PM
Week Offs : Sat /Sun fixed off
Rounds of Interview: Face to Face (Please carry Aadhar & Pan card for ID verification purposes).
HR
Operation
Typing (30WPS, Accuracy 90)
Note: 2 dose of Covid Vaccination is mandatory. And it's work from office.