Service Engineer Trainee
Eligibility : BE/BTech graduates from 2018 batch

Role responsibilities :
  • Resolve Technical issues at level 1(Incident and Service request)
  • Install / Uninstall various software and upgrades equipment when necessary
  • Remote management of Hardware/Software related problems
  • Work on Desktop/ Laptop/Server Installation , Software upgrade & Reports
  • Anti-virus on servers upgrades, monitoring anti-virus patches on Servers and Desktops and generating Reports
  • Handle data/systems backup Activities on daily, weekly and Monthly
  • Raise tickets (Incidents/Service Requests) as per customer/user requirements
  • Gather knowledge of various technical teams and assigning tickets to them as per the defined process
  • Gather information from vendor and customer and update the tickets regularly as per the defined process
  • Follow the various Escalation Matrix (Vendor, Internal and Customer defined)
  • Ensure tickets are closed post user / customer communication & stock management
  • Special focus on Power Users, critical incidents
  • Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
  • Comply with defined processes and update tickets with SLA

Skills Required: 
Technology Skills : 
  • Basic knowledge of PC/laptop hardware and associated external components
  • Basic knowledge of Operating Systems and associated applications
  • Basic understanding of internet connections, VPN and networking concepts
  • Knowledge & understanding of email clients like outlook and other messaging platforms
Communication/Soft Skills : 
  • Very good communication skills with ability to interact with Global Customers
  • Ability to comprehend queries, request, issues of the caller / user
  • Ability to communicate well with resolver groups / Level 2 Teams / SMEs
  • Ability to understand & follow defined processes
  • Ability to operate tools / systems as per SOPs 
  • Ability to perform call triage
  • Ability to communicate in the right format for the client/user to understand the context
  • Take ownership of assigned tasks and drive them to closure
  • Willingness to work in 24/7 shifts (rotational shifts)

Note : This recruitment drive is conducted by Freshersworld. Candidates who would try to call the company or send their resumes directly to them would not be entertained in the recruitment process. Contact Freshersworld (+91 8095668899 or support@freshersworld.com) in case of any inquiry.
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About Us
Microland accelerates the digital transformation journey for global enterprises enabling them to deliver high-value business outcomes and superior customer experience. Headquartered in Bangalore, India, Microland has more than 3,800 professionals across its offices in Australia, Europe, India, Middle East and North America. Microland partners with global enterprises to help them become more agile and innovative by integrating emerging technologies and applying automation, analytics and predictive intelligence to business processes.

Microland portfolio of services includes Digital Networks, Digital Computing, Digital Application, Digital Workplace and Cyber Security services while its marquee solutions include SD-WAN smartBranch solutions, Omni-Channel Application Experience, Integrated Digital Operations and Industrial IoT solutions. Microland is G-Cloud certified cloud services provider in UK and a 'Major Contender'​ in Everest Group’s Workplace Services & IT Infrastructure Services Automation PEAK Matrix™ Assessment. The company also won the 2018 Asia-Pacific Cisco Circle Security Award for Effective Security Operations for clients

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