Eligibility :
- BE/B.Tech (Any Specialization), MCA from 2017 batch
Roles and Responsibilities:
Technical Skills
- Should have understanding of basic IT related technical terms like memory, server, CPU, network, IP address etc.
- Prior Experience in infrastructure monitoring will be an added advantage
Role Details
- Be responsible for queue monitoring and acknowledging tickets.
- Assigning tickets to next level of engineers as per the category of tickets
- Service Desk, Server monitoring, Network monitoring, Troubleshooting server issues & network issues.
- Incident management and client handling skills.
- Support on call, ready to work in any shift as per the project need from any Mindtree location.
- Basic application support knowledge
- Excellent written and oral communication
- Ability to work independently, be adaptable to change and varied working hours
- Ready for 24/7 support, rotational shifts
- Ability to take quick decisions, like when to escalate a ticket to next level
- Ability to comprehend the issue and act with swiftness
- Individual must be flexible to work for extended hours, if required.
Soft Skills :
- High Integrity
- Problem solving skills and learning attitude
- Good communication skills
- Confident & Energetic
- Team player
- Process oriented
Training : The training would be for a period of 8 weeks and has to be completed successfully by clearing all assessments by Mindtree. Assessment will be based on the 8 weeks training curriculum.
The training would be on the below technologies:
1. Operating System : Windows & Linux
2. Database : MS SQL & My SQL
3. Networking : ITIL Basic Concepts
Interview Process :
- Group Discussion
- Technical interview
- Candidate will be given a detailed offer letter (through mail)
- Post successful completion of training/assessment at Kalinga, Date of Confirmation and on-boarding into Mindtree
Salary : INR 2.75 LPA.
Service Agreement : Rs. 2 Lakhs for 2 years from the Date of Joining.
Job Location : Pune
Joining Location for Training : Bhubaneshwar, Mindtree Kalinga.
Stipend during Training : 21,000/- per month (Rs. 6,000/- would be deducted monthly while at Kalinga for stay and laundry).