Designation: Technical Support Engineer
Eligibility Criteria:
- Candidates from BE/BTech(CSE, IT, Networking, ECE, EEE) ME/MTech(CSE, IT, Networking, ECE, EEE), MSc(Computers, Networking), BSc(Computers, Networking) BCA, MCA from 2018 and 2019 with 60% throughout in your academics.
- Preferred the Only Male Candidates
Roles and Responsibilities :
- Providing prompt, efficient, detailed, customer-oriented service to Mitel customers.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Being a voice and advocate for our customers when something doesn’t feel right.
- Driving projects that improve support-related processes.
- Working with customers to understand how they use Mitel services, and providing valuable feedback to business and development teams.
- Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
- Making sure internal knowledge reference pages are updated.
- Driving projects that improve support-related processes.
- Working with customer support teams to ensure a consistent and high-quality level of support.
Skills Required:
- Familiarity with Networking, Web Technologies, and the Internet and Networking
- (Certification in CCNA or any Networking course would be an added advantage)
- Proficiency in MS Office, with an emphasis on Excel.
- Ability to summarise technical customer issues into notes that are readable by other parties.
- Ability to work weekends and/or evenings
- A drive to dig into the details of a system or process to solve customer problems.
- Excitement to learn new technologies and help customers succeed.
- Excellent oral and written communication skills.
- Proven success in a fast paced support environment.
- Experience building or hosting a website.
Salary: Upto 3,60,000 Per Annum
Shift Roasters: Rotational Shifts