Neustar
Neustar
Associate Software Engineer
Eligibility: 
  • BE/ B.Tech (CSE, IT, ECE, EEE) from 2018 - 19 Batch with an aggregate of 60% for only Male candidates.
Job Description:
  • To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs.
  • To Identify and troubleshoot the application issues and issues resolution or escalation to the next level.
  •  Able to work in shifts and flexible hours.
  •  Continuously monitoring production server environments and communicate the discrepancies to the Customer/management.
  •  Analyzing the production logs and providing the initial analysis and resolution.
  •  Actively listens, communicates clearly, concisely and assures customer understanding.
  •  Able to reproduce the customer reported issue in the available support environment.
  • To provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Ability to fix the issues related to Configuration, Tunable and functionality ( related Work flow or process related)
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
  • Coordinate with Engineering Team to successfully deploy software releases and Field Patches  in the Customer Environment.
  • Maintain help desk tickets with current & updated information
  • Documentation of all activities in confluence related to Maintenance, Documenting Alerts, Creating SOP for known issues and incidents

Desired Skills:
  • Good written and Oral Communication and Presentation skills.
  • The ability & aptitude to learn quickly the products & associated domains
  • Adaptability/Flexibility
  • Good Analytical Thinking/Problem Solving skills
  • Always customer Service Focused
  • Self-Motivated/Curious to know things how the products/domain working in customer environments
  • Reliability/Accountability
  • Good Time Management skills
  • Detail oriented person
Key Technical skills:
  • Knowledge of the tools and technologies: Oracle, PL/SQL, SQL Server, AWS
  • Scripting skills in Perl, Unix Shell Scripting and Windows batch scripting.
  • Knowledge of Web servers (Web Logic Server, Tomcat Server) and administrative tasks.
Job Location: Bangalore

Date of Joining: Immediate

Note: This role requires working on a rotational shift timings

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About Us
Neustar
Neustar, Inc. is a leading global information services provider driving the connected world forward with responsible identity resolution. As a company built on a foundation of Privacy by Design, Neustar is depended upon by the world's largest corporations to help grow, guard and guide their businesses with the most complete understanding of how to connect people, places and things. Neustar's unique, accurate and real-time identity system, continuously corroborated through billions of transactions, empowers critical decisions across our clients'‚Äč enterprise needs. More information is available at https://www.home.neustar.

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