Candidates with no standing arrears only should apply.
Candidates should have consistent 60% and above from Class 10th and 12th std.
Candidates with 65% and above in B.E/B.Tech only should apply
Job Description :
Interfaces between business users and IT (both IT Infrastructure and IT Application Support) for resolving incidents.
Good in creating Standard Operating Procedures (SOP).
Provides L1 and partial L2 support for all the reported incidents and Service requests and increase the first call resolution (FCR).
Should have the basics of networking knowledge to troubleshoot if there are any network outages.
Tracks and followup the incident and requests till closure to ensure they are all resolved within agreed SLAs.
Escalates the incidents as appropriate after predetermined threshold points are reached for unresolved incidents.
Keeps the end user informed at all times about the incident and service request status. Once the incident is resolved, Service desk closes the incident in agreement with applicable procedures and authorized End user’s agreement.
Should have good knowledge on Windows 7 Operating system, Unified Communications platform (Email, Lync & VC(Video Conferencing Systems)/TP), should be able to understand how the Network components and server devices work.
Salary : INR 2,00,000
Note : Candidates need to serve a Service Agreement for 2 years.
Olam Information Services Pvt Ltd
OISL is the IT captive unit of Olam International. Olam International was established in 1989 with 1 product in 1 country, trading cashew from Nigeria into India. Today we are a leading agri-business operating from seed to shelf in 70 countries, supplying food and industrial raw materials to over 16,200 customers worldwide. Our team of 62,500 full-time, seasonal, contract and temporary employees have built a leadership position in many businesses including cocoa, coffee, cashew, riceand cotton. We have 47 different products across 16 platforms.
Olam is committed to responsible growth. We ensure profitable growth is achieved in an ethical, socially responsible and environmentally sustainable manner. Only by ensuring this is an integral part of our business model can we deliver long-term value for all stakeholders. Olam is revolutionising seed to shelf supply chains through the Olam Sustainability Standard. Each step of Olam’s value chain is being examined to identify and implement measures to sustainably deliver products across all of its geographies by 2020.
Olam’s initiatives in rural communities are one aspect of this, and in 2010 The Olam Livelihood Charter (OLC) was launched to set a benchmark for projects that incorporate all 8 charter Principles of finance, improved yield, labour practices, market access, quality, traceability, social investment and environmental impact. Today we manage 36 OLC initiatives and another 160 beyond the programme, from rural electrification and water facilities to building health centres and schools.
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