Customer Support
Eligibility Criteria:
  • Any graduate or post graduate Fresher with mathematics background
Skill sets:
  • Problem solving skills, excellent communication and right attitude to independently handle the application
  • Customer business case is the major requirement
Job Description:
Customer Satisfaction: Work with the customer directly with excellent analytical and problem-solving skills to provide a solution to complex requirements. Happy customers are key to our success.

Application understanding: Overall business understanding and deep application knowledge is the only way to provide quality support and solution to the customers. Should Contribute to the application road map to address the frequently reported issues.

Documentation: Prepare quality documentation and videos to improve the quality of support especially to handle frequently asked questions.

Improve Efficiency: Explore the industry best practices to improve support efficiency and quicker turnaround time for the customers.

Communication: Proficient in Written and Oral English communication. Should be comfortable with all the modes of support. Email, Chat, and Call.

Marketing: Contribute to the community forums. Help the marketing team to Identify business scenarios.

Accountable: An attitude to take the product and the customer support to the next level. Complete alignment with company goals.

Salary: INR 3,20,000 Per Annum

Work Location: Bangalore

Shift Timing: USA Shift 8:00 PM to 5:00 AM IST

Interview rounds: F2F
Written test
Managerial round

Note: It's work from office
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About Us

PluginHive C/O Solvilor Technologies private limited specializes in providing the most secure, stable, feature-rich and intuitive WooCommerce, Shopify and Magento Extensions. We take pride in ourselves for having helped businesses across 60+ countries to propel to the next level.

We are one of the top developers in the area of WooCommerce shipping plugins and have over 70,000+ active customers.

Our products have been evolving with real-time requirements from customers. And, we believe that great products happen by continually listening to the needs of our customers.

PluginHive strives to maintain its reputation by providing the best quality products, prompt support at every step, 30-day money back guarantee and hassle-free updates.

Disclaimer: This Content is provided by PluginHive, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.