Eligibility
- B.E/B.Tech,Bsc,BCA,MCA Fresher's
- 0-1 years experience
- Excellent verbal & written communication skills(9 out of 10) and SQL Knowledge.
Essential duties and responsibilities include the following:
- Provides application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat.
- Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks calls using a problem management database and maintains history records and related problem documentation
- Meet and exceed established benchmarks and expectations
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- Stay current on all key support topics, including product knowledge and required technical and soft skills
- May test software and hardware to evaluate the ease of use and whether a product will aid a user in performing work
- Provide expert, top-quality customer support, including professional, courteous and timely communication during all levels of interaction.
- All other duties as assigned
Qualifications include:
- Proficient in Microsoft Office suite
- Salesforce experience required (and Bomgar preferred)
- Prior CRM Experience Required
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Maintaining a positive attitude and fostering a collaborative and unified work environment.
- Associate’s degree or equivalent work experience, Bachelor’s degree preferred
Salary: INR 5.80 LPA + Shift allowances + Cab facilities
Work Location: Bangalore
Shift: Willing to work Night Shifts
Interview process :
- Tech interview
- Manager round