Powerschool
Powerschool
Associate Technical support Engineer
Eligibility: 

  • BE/Btech (CS/IT),B.Sc (CS/IT),BCA, M.Sc. (CS/IT),M.Tech (CS/IT) - 2018/19 passed out
  • ECE and EEE with basic programming knowledge are eligible
  • 2020 is fine if they are willing to join immediately (By August 2020)
Duties and Responsibilities:

Essential duties and responsibilities include the following. 
Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Deliver professional, courteous, and timely communication to customers
  • Diagnose and troubleshoot issues to resolve or escalate cases
  • Document and track cases using CRM tool
  • Collaborate with peers and colleagues to best serve needs of customers
  • Stay current on all key support topics, including product knowledge and required technical and customer support skills
  • Meet and exceed all expectations and established benchmarks
  • All other duties as assigned
Skills : 
  • Good communication skills, willing to work in shifts, technology basics, logic/problem solving
Qualifications:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

Qualifications include:

  • 0-2 years’ experience in a technical support role
  • 0-2 years’ experience in a customer service role
  • Proficient in Microsoft Office suite
  • Salesforce and/or prior CRM experience preferred
  • Strong technical aptitude
  • Strong time management skills
  • Strong verbal and written communication skills
  • Exemplary customer service and conflict resolution skills
  • Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
  • Ability to maintain positive attitude and foster a collaborative and unified work environment
  • Associate’s degree or equivalent work experience
  • Willing to work in Shifts and in 24X7 work environment
  • Basic knowledge on SQL and HTML 
Job purpose:

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K-12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication. 

Salary: 6.5 LPA (Including shift allowances) +Free cab facility
Work Location: Bangalore
Interview process :

  • Group Discussion
  • Aptitude test – 40 questions, 20 mins
  • Zoom Video interview
Apply Now
About Us
Powerschool
PowerSchool, the nation's leading student information system provider to public, charter and independent K-12 schools, seeks motivated candidates to fill our Project Manager role in Product Deployment– a unique position wherein you are required to combine technical skills, client relations skills, and project management skills to provide assistance to our multi-office Registration team and the clients we serve.

PowerSchool is the #1 leading education technology platform for K-12, serving more than 32 million students, 66 million parents, and 100 million users in over 70 countries around the world. We provide the industry’s first Unified Classroom experience with best-in-class, secure, and compliant online solutions, including registration and school choice, student information systems, learning management and classroom collaboration, assessment, analytics, and special education management. We empower teachers and drive student growth through innovative digital classroom capabilities, and we engage families through real-time communications across any device.

Disclaimer: This Content is provided by Powerschool, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.