Associate solutions Engineer Junior Technical Consultant
Role 1 - Associate solutions Engineer
Eligibility:
- Education – BE (CS,IT) , BTech (CS,IT),MCA, BCA, M.tech (2019 & 2020 Passout)
- Technical Languages - Java, .Net, PHP, Python, Java script
- Excellent Communications
Job Details:
Razorpay is a leading fintech startup on a mission to power the financial ecosystem for disruptors. We enable businesses to accept, process, and disburse payments through several payment modes like debit cards, credit cards, net banking, UPI, and prepaid digital wallets. The Individual will act as the customer-facing advocate for Razorpay's suite of Products and help the prospects in the technical implementation. S/he should have a deep understanding of the entire product suite.
- She/he should be up-to-date in the technical knowledge and in-depth understanding of any coding language is a must.
- She/he would be responsible for implementation of the solutions provided by Razorpay for the Key Clients.
- Responsible to represent Razorpay from platform integration perspective with prospective merchants
- Accountable to ensure successful implementation of platform integration between Razorpay and Merchants
- Support the reactive queries and requests being raised by Merchants within an agreed turnaround time and quality standards
- Read and respond on integration and platform documents shared by prospective customers.
- The individual will act as a key feedback channel for customer's product requirements/ expectations and will close the loop with the Product team on the same.
- In the case of product customization requests from the clients, S/he would help validate the requirements.
Role 2 - Junior Technical Consultant - Business Engineering
Eligibility:
- BE (CS,IT) , BTech (CS,IT),MCA, BCA, Mtech (2019 & 2020 passout)
- Excellent Communications
Razorpay is looking for a Tech savvy and solution centric Junior Technical Consultant .
Technical Consultant you will be providing technical solutions to our clients, in isolating,
diagnosing, reproducing and fixing technical issues in a timely manner.This role requires you to
identify and root cause of product defects and offer a quick resolution in collaboration with our
developers if necessary. To be successful in this role, you must be a highly motivated,
self-starter, quick learner, and have a sense of urgency for critical fixes. Should be passionate in
resolving complex technical problems and willing to embrace challenges.
Responsibilities:
- Works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices.
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite..
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviors with Razorpay products and services.
- Provide timely resolution to merchants assist them with Level 1/2 support team with product knowledge and technical troubleshooting skills
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration
- Capture issues in our CRM (FreshDesk),update progress on a regular basis and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge for razorpay products their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers
- May travel to client site in order to resolve extremely complex customer and integration issues.
Skills/ Experience:
- To explain complex information in simple, clear terms to a non-IT personnel.
Additional skills required:
- Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills.
- Ability to deal with complex issues and bring it to closure with least dependency.
- Logical thinker with good analytical and problem-solving skills
- Good to have Up-to-date technical knowledge in payment gateway domain
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team
Experience in web development in the following:
- Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
Work Location: Bengaluru
Interview Rounds:
- Group Discussion, Online test (Can be taken remotely),F2F round 1, F2F round 2 & HM round
Shift Details: Normal Shift
Salary: 3.5 - 4.0 LPA (Full time)
About Us
Razorpay
Razorpay is the only payments solution in India which allows businesses to accept, process and disburse payments with its product suite. It gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.
Manage Your marketplace, automate NEFT/RTGS/IMPS bank transfers, collect recurring payments, share invoices with customers - all from a single platform. Fast forward your business with Razorpay.
For a long time, we have felt that enabling frictionless transactions is a major problem and nobody seems to be doing it right. We decided to tackle it ourselves. Founded by IIT Roorkee alumni, Razorpay aims to revolutionize online payments by providing clean, developer-friendly APIs and hassle-free integration. We offer a fast, affordable and secure way for merchants, schools, ecommerce and other companies to accept payments online.
Disclaimer: This Content is provided by Razorpay, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.