- BE/BTech, BCA,MCS Candidates from 2020 and 2021 Batch
- Works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices.
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite..
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviors with Razorpay products and services.
- Provide timely resolution to merchants assist them with Level 1/2 support team with product knowledge and technical troubleshooting skills
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration
- Capture issues in our CRM (FreshDesk),update progress on a regular basis and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge for razorpay products their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers
- May travel to client site in order to resolve extremely complex customer and integration issues.
- Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills.
- Ability to deal with complex issues and bring it to closure with least dependency.
- Logical thinker with good analytical and problem-solving skills
- Good to have Up-to-date technical knowledge in payment gateway domain
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team
- Experience in web development in the following: Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
Razorpay
Razorpay founded by Shashank Kumar and Harshil Mathur in 2015. Razorpay is building a new age digital banking platform (neobank) for businesses in India. Our mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes.
We started out as a B2B payments company and today, we process billions of dollars of payments for lakhs of businesses across India. We are the leading payments provider in the country and have been the first to bring to market most major innovations in the past 5 years.
Disclaimer: This Content is provided by Razorpay, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.