Replicon
Replicon
Trainee Product Support
Eligibility:
  • 2020 and 2021 Batch BE/BTech, BSc and BCA candidates
  • Good communication skills.
  • US Shift
Job Overview:
  • Replicon is searching for self-motivated, highly engaging individuals to join our Product Support Team in our Bangalore office as an “Intern – Product Support”. 
  • The Intern - Product Support in Replicon is not only a Support Professional, but also a researcher, a tester and a consultant to both customers and Product Management Team. In this role you will be working with customers from all over the world resolving Level 1 customer issues, escalating critical issues to Tier 2 teams and reaching solutions that are mutually beneficial to Replicon and its customers. If you are right out of college or trying to take your first step to kick-start your career and to be sure you are in a supportive and nurturing environment, then take this opportunity to come meet us for an interview. 
  • Key responsibilities will include providing pleasant and professional customer service and technical support to current and potential customers of Replicon’s Product Suite and related environment via Telephone, Email and Chat. Applying technology in multiple ways to configure the product and helping the customer’s resolve all queries related to Replicon products. Solid understanding of product’s advantages and limits and suggesting ways of improving the product via internal escalations.  
Job description: 
  • Ensure customer issues and queries are handled professionally and efficiently within the agreed SLA 
  • Works well with customers to maintain high level of customer satisfaction and develop strong relationships by being a consultant and providing right resolutions. 
  • Learn and stay current with product knowledge of Replicon’s software and its range of product solutions. 
  • Help our customers maximize their business benefits from Replicon’s solutions. 
Job Requirement:
  • Bachelor’s degree in Science/Engineering   
  • Knowledge of programming languages will be a plus 
  • Very Strong written and verbal presentation/communication skills (ESSENTIAL) 
  • Excellent interpersonal skills 
  • Inclination towards technology 
  • Intermediate with MS Office
Location: Bangalore
Salary: 
  • Training period for 6 months - Salary-INR 21,500/- PM
  • After conversion INR 3.3 Per Annum CTC + Shift Allowance+ Annual Bonus
Apply Now
About Us
Replicon
Replicon is the leading provider of cloud-based time-tracking applications. Our award-winning products are delivered 100% in the cloud on a single platform, and are therefore simple and hassle-free to trial, buy, deploy and use. We are a global company with employees in the United States, Canada, India, the United Kingdom, and Australia.

Disclaimer: This Content is provided by Replicon, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.