HR Practitioner
Job Purpose:
Top MNC looking for a Recruitment associate to join the Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidate’s queries.
- Respond to candidate’s queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
Requirements:
- Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
- Experience working and delivering under strict timeline.
- Should have neutral accent
- Excellent communication skills (verbal and written).
- An ability to handle sensitive and confidential information.
- Agile and flexible with work schedule.
- Experience working and navigation on multiple systems/tools.
- Logical and analytical thought process.
- Willing to work in any US shift (EST/CST/MST/PST).
- Willing to work in rotational shifts and rotations week off as and when required
Salary:
Career Level-13
- Fresher INR 25000
- Upto 6 months INR 28000
Career Level-12
- 7 months-12 months INR 30000- INR 40000
Mode of Work(WFH or WFO): WFO
Interview process: Versant, CD and OPS Interview
Contract duration: 4 Months
Job Location: MDC7A (building 6, gigaplex, 8, Mugalsan Rd, Sector 20 B, MSEB Staff Colony, Sector 20, Airoli, Navi Mumbai, Maharashtra 400708) & BDC13 (RGA Tech Park, Carmelaram, Hadosiddapura, Chikkakannalli, Bengaluru, Karnataka 560035)
Shift Timing – 06.30pm onwards to 06.30 am, but 9 hours working, including weekends. Weekday offs will be provided.
Note: Willing to work in rotational shifts and rotations week off as and when required
About Us
Teamlease Digital
TeamLease Digital is a subsidiary of TeamLease Services Limited, which offers specialized staffing & solutions across IT, ITeS, Telecom, Engineering, EdTech, HealthTech, Finance & Accounting, and Gaming industries. TeamLease Digital has emerged as one of the largest specialized staffing & solutions providers in the country. TeamLease Digital has hired over 80,000+ professionals since its inception, has 10,000 + consultants currently deployed with 200+ clients including some of the largest Fortune 500 clients, and has over 7,000+ open jobs every day. With the purpose of ‘Putting India to Work’, we at TeamLease Digital are committed to being part of the amazing growth story of our country.
Disclaimer: This Content is provided by Teamlease Digital, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.