Trigent Software Ltd.
Trigent Software Ltd.
Transaction Process Associate
Eligibility : 
  • BE/Btech, BCA, B.Sc, MCA, ME/Mtech from 2018-2019 graduates with 55% throughout in their academics and 6 months of experience.
  • Bcom/BBM/BBA/Mcom Freshers with 2018-2019 passed out
Job Description and roles & Responsibilities :
  • Act with integrity & think customer-first in every interaction
  • Handle basic account and transaction related queries
  • Ability to flex between phone & email based support
  • Follow specified process guidelines to bring about issue resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive issue resolution
  • Escalate appropriately to bring about resolution and process improvements
  • Track customer interactions and document issues for audit purposes
  • Engage & Educate customers so they are able to leverage Client to the fullest 
Must Have Skills:

  • Excellent written and verbal communications
  • Willing to speak with customers over phone calls to resolve their issues.
  • Be an active listener and deal well with objection
  • Customer orientation and ability to adapt/respond to different types of characters
  • Be a team player, flexible and open to feedback
  • Ability to multi-task, prioritise, and manage time effective
Work Location: Bellandur (Opposite to Eco Space Tech Park)

Salary: Up to 4.5 LPA
Apply Now
About Us
Trigent Software Ltd.

Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable organizations adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. We help clients achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment. Trigent’s decades of experience, deep domain knowledge, and technology expertise delivers transformational solutions to ISVs, enterprises, and SMBs.

We offer end to end consulting services, design, development and managed services across Infrastructure, Cloud, Mobility, BI, Analytics, Product Engineering, QA & Testing, IoT, Big Data, and Artificial Intelligence.

Our track record speaks of our success; having developed more than 400 products many of which are deployed in record time in both large and small companies. We work with the same care and diligence to make each of our engagement a success, one at a time, small or large.

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