Zscaler
Zscaler
Support Engineer
Eligibility : 
  • BE/BTech (CS/IT/IS/ECE/EEE) BSc/ BCA/ MCA/MSc with 60% academics.
Job Description : 
  • The Customer service agent will be required to handle customer interactions (both inbound and outbound) over email and phone calls. 
  • The job responsibilities also includes sending communications, assisting with Datacentre migrations and working on projects assigned to the customer experience team. 
  • He / She should be proactive in responding to and handling different queries of the customer.
Key Responsibilities:
  • Manage outbound communication with respect to scheduled changes, upgrades and migrations.
  • Should be able to drive customer engagements as per the project(s) assigned.
  • Should be able to maintain the balance between the customer's requirements and business.
  • Maintain and share daily progress report.
Key Competencies Required:
  • Excellent communication skills (Oral and Written)
  • Must be driver and self-starter, motivated willing to go above and beyond “CAN-DO” attitude
  • Must be aware of every aspect related to the organization in terms of processes, products and services and policy procedures.
  • Ability to work under pressure and drive customer engagements following a defined process
  • Excellent customer service skills
  • Excellent customer management/time management and project management skills
  • Ability to drive closures with customers
  • Need basic understanding of TCP/IP and Networking.
  • Any CCNA/CCDP certification is a good value add.
Salary Offered: INR 3-4 LPA +Shift allowance.

Benefits : 
  • Work from home until office resumes.
  • Night shift allowance will be provided based on the shift hours.
  • Free Cab and food facility once the office resumes
Job Location: Chandigarh (Work from home)
Apply Now
About Us
Zscaler
Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

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