Eligibility : BE/BTech (CS/IT/IS/ECE/EEE) from 2018 batch with 60% throughout academics
Job Description :
Born and built 100% in the cloud, Zscaler operates a massive, global cloud security architecture, delivering the entire gateway security stack as a service. By providing fast, secure connections between users and applications, regardless of device, location, or network, Zscaler is transforming enterprise security for the modern cloud era.
Responsibilities :
- Provide first line phone/email consultation to customers by independently handling simple security/network problems.
- Participate in a 24x7 Support Operation.
- Interface with senior engineers and assist the customer with testing or troubleshooting.
- Escalate issues in a timely manner and focus on Customer satisfaction.
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Monitors and tracks issues to ensure accurate resolution
Requirements :
- Fresher or 0-1year experience working as Product Support Engineer.
- Operating systems knowledge such as Linux, Unix, and Free BSD is preferred.
- Knowledge or experience using tools like (Ping, Traceroute, MTR etc) is preferred.
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS etc.
- Knowledge on below topics will be an added advantage:
- Network Protocol Analyzers (tcpdump, Wireshark)
- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS.
- Authentication systems such as LDAP, MS AD etc
- VPN technologies such as IPSec and VPN clients.
- Scripting knowledge (SHELL, Python, Perl) would be appreciated.
Salary : INR 15000 per post + shift allowances (For 6months)
Post 6 months (permanent) based on performance : 3.25 LPA
Benefits : Free Cab and food facility
Job location : Bangalore/Chandigarh
Hiring Process : Online Test followed by F2F Rounds