Consultant-Service Management / Social Media Jobs in Bangalore - HGS
Job Description
JD: Service Management:
To handle queries and complaints from customers tactfully.
Provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership of the customer in every transaction.
The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience.
Being a part of this team also means to be the whistleblower, highlight issues impacting customers both external and internal.
JD: Social Media
Stay up to date with the organization's social media activities such as company news and promotions
Excellent spoken & written language skills (English/Hindi must) with an ability to compose a grammatically correct, concise & accurate written response
Should be flexible in learning different processes & be cross-skilled. Access software, drivers, knowledge bases & frequently asked question resources on Internet to aid in problem resolution for the Customer.
Perform post-resolution follow-ups to help requests / to follow up on cases till closure flawlessly
Always ensure Turn Around Time (TAT) is adhered to at all costs. Thorough understanding of the organization goals & objectives.
Job Particulars
Role others
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id482334
Job Category MBA , Walkin , BSc/BCA/BBM , Analyst / Analytics , Management
Locality Address
State Karnataka
Country India
About Company
Hinduja Global Solutions is an Indian pure play business and service provider headquartered in Bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 loopemployees worldwide with a large employee base in India.
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