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Consultant – Social Media Team Jobs in Bangalore - HGS

Consultant Social Media Team
HGS
HGS
Last Date 19 Sep 2018

HGS - Job Details

Date of posting: 21 Jul 18

JOB SUMMARY:

  • To handle queries & complaints from Customers tactfully, provide excellent Customer experience at every interaction.
  • Ensure end to end resolution by taking complete ownership on behalf of Customer on every interaction. 
  • The goal is to achieve superior Customer engagement & ensure a significant improvement in Customer experience.
  • Being a part of this team also means to be the whistle blower, highlight issues impacting Customers both external & internal.
KEY ATTRIBUTES:
  • Excellent interpersonal skills, with the ability to troubleshoot functional, non-functional issues correctly & clearly to external Customers & Internal stakeholders
  • Help us engage and de-escalate customer service inquiries over the phone, email, social media and reputation management sites
  • Respond to comments concerning support issues made on our social media & reputation channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community
  • Maintain the highest level of professionalism while managing sensitive issues and become the brand voice and vision throughout all conversations
  • Identify trends and communicate to lead / managers – Act as whistle blower.
  • Stay up to date with the organization's social media activities such as company news and promotions
  • Excellent spoken & written language skills (English/Hindi must) with an ability to compose a grammatically correct, concise & accurate written response
  • Should be flexible in learning different processes & be cross-skilled.Access software, drivers, knowledge bases & frequently asked question resources on Internet to aid in problem resolution for the Customer
  • Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly
  • Always ensure Turn Around Time (TAT) is adhered to at all costs. Thorough understanding of the organization goals & objectives
  • Handle high anxiety Customers with a composed attitude
  • Prior experience of handling Digital Marketing / Social Media will be an added advantage
  • Knowledge of applications such as Smart Assist / Avaya / Ubona / Jeeves CRM will be an added advantage (applicable only for IJP)
QUALIFICATION / ELIGIBILITY CRITERIA: (Pre-requisite)
  • Graduate with any stream
  • Minimum Consultant role
  • Should have minimum 1-year relevant experience

Job Summary

Job Type : Full Time
Job Category : MBA,Diploma,Digital Marketing
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 Years)

About HGS

HGS is MNC company 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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HGS recruiting Consultant Social Media Team Experienced(1 Years) candidates candidates nearby Bangalore.HGS vacancies for Consultant Social Media Team is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of Experienced(1 Years) candidates candidates every year based on the skills Social Media Marketing. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BSW, BEd, MEd, BFA, PG Diploma, MSc, M Phil / Ph.D, Diploma, B.Com, MCA are selected to full fill the vacancies in SEO / Social Media job field. The candidates nearby Bangalore can apply for Consultant Social Media Team position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of SEO / Social Media . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.