Consultant – Social Media Team Jobs in Bangalore - HGS

Consultant Social Media Team
Last Date 19 Sep 2018

HGS - Job Details

Date of posting: 21 Jul 18


  • To handle queries & complaints from Customers tactfully, provide excellent Customer experience at every interaction.
  • Ensure end to end resolution by taking complete ownership on behalf of Customer on every interaction. 
  • The goal is to achieve superior Customer engagement & ensure a significant improvement in Customer experience.
  • Being a part of this team also means to be the whistle blower, highlight issues impacting Customers both external & internal.
  • Excellent interpersonal skills, with the ability to troubleshoot functional, non-functional issues correctly & clearly to external Customers & Internal stakeholders
  • Help us engage and de-escalate customer service inquiries over the phone, email, social media and reputation management sites
  • Respond to comments concerning support issues made on our social media & reputation channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community
  • Maintain the highest level of professionalism while managing sensitive issues and become the brand voice and vision throughout all conversations
  • Identify trends and communicate to lead / managers – Act as whistle blower.
  • Stay up to date with the organization's social media activities such as company news and promotions
  • Excellent spoken & written language skills (English/Hindi must) with an ability to compose a grammatically correct, concise & accurate written response
  • Should be flexible in learning different processes & be cross-skilled.Access software, drivers, knowledge bases & frequently asked question resources on Internet to aid in problem resolution for the Customer
  • Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly
  • Always ensure Turn Around Time (TAT) is adhered to at all costs. Thorough understanding of the organization goals & objectives
  • Handle high anxiety Customers with a composed attitude
  • Prior experience of handling Digital Marketing / Social Media will be an added advantage
  • Knowledge of applications such as Smart Assist / Avaya / Ubona / Jeeves CRM will be an added advantage (applicable only for IJP)
  • Graduate with any stream
  • Minimum Consultant role
  • Should have minimum 1-year relevant experience

Job Summary

Job Type : Full Time
Job Category : MBA,Diploma,Digital Marketing
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 Years)

About HGS

HGS is MNC company 
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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HGS recruiting Consultant Social Media Team Experienced(1 Years) candidates candidates nearby Bangalore.HGS vacancies for Consultant Social Media Team is recruited through Written-test, Face to Face Interview etc.
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