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Consumer Experience & Service Jobs in Mumbai - 3S Business Advisors Private Limited

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Consumer Experience Service
3S Business Advisors Private Limited
3S Business Advisors Private Limited
Last Date 24 Nov 2020
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3S Business Advisors Private Limited - Job Details

Date of posting: 25 Sep 20
Hello Candidate,Greetings from 3S Business Advisors!!!Iam having an opportunity.Please find below job detailsfor yourreference; If interested please reply or share the referencesLooking for experience in Consumer Durable goods, Doors, Window,

Hello Candidate,

Greetings from 3S Business Advisors!!!

Iam having an opportunity.Please find below job detailsfor yourreference; If interested please reply or share the references

Looking for experience in Consumer Durable goods, Doors, Window, Furniture, etc.


Designation-Consumer Experience & Service

Location- East India/ West India

Responsibilities

Main Purpose of the job -To provide goodafter sales service and to ensure consumer experience management in order to foster customer loyalty throughhigh quality interactions at each step.



Major Tasks & Responsibilities

Ensuring best in class after sales service. Building installation capability through channel partner and 3 P service provider teams. Building systems and improving processes. Ensuring time bound resolution of all complaints. Monitoring call centre operations. Conducting consumer experience assessments and suggesting improvements at all consumer touch points

Responsible for appropriate installation capacity and capability (trainer workforce),consumer complaint logging and resolution, thereby meeting the present consumer satisfaction norms
Pan India stake holder training and roll out plans Standardised Installation Practice across the country
Ensure timely closure of service work orders in system and periodic disbursal of distributor / consumer claims

Monitor and improve call center operations

Conduct Cx assessment of various consumer touchpoints and channel partners including ware houses and delivery mechanisms

Plan for the parts availability required for post sales service.

NPS measurement and strategy to improve Cx through implementation
Education :B.Tech/B.E., MBA/PGDM(Marketing),PG Diploma

Experience :10.00 To 20.00 Years

Requirements

Product and market segment knowledge , commercial acumen, knowledge of customer services, analytical skills

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (3+ yrs)

About 3S Business Advisors Private Limited

3S Business Advisors Private Limited
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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3S Business Advisors Private Limited recruiting Consumer Experience Service Experienced(3+ yrs) candidates candidates nearby Mumbai.3S Business Advisors Private Limited vacancies for Consumer Experience Service is recruited through Written-test, Face to Face Interview etc.
3S Business Advisors Private Limited Company recruits a lot of Experienced(3+ yrs) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for Consumer Experience Service position in 3S Business Advisors Private Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the 3S Business Advisors Private Limited recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of 3S Business Advisors Private Limited and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of 3S Business Advisors Private Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in 3S Business Advisors Private Limited and near your city and get a secured career.