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Contact Center Solutions Jobs in Mumbai - Capgemini

Contact Center Solutions

Capgemini
experience-icon 0 to 3 Years
salary-icon Not disclosed
qualification-icon Any Post Graduate, Any Graduate, Other Course
Expired

Posted: 18 Aug 20

Job Description

Job Description
  • Should have worked in solutions for contact centre for third party.
  • Working with sales teams to develop and deliver solutions by responding to client RFI/RFP
  • Assisting the client organisation in rebalancing their workforce size and skill set in line with changing business demands
  • Exceptional customer management & Employee/Customer query resolution skills
  • Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies.
  • Experience in handling different kinds of Contact Center process like inbound, outbound, sales and marketing campaigns, handling employee queries, customer support desk
  • Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jira etc.
  • Experience in working on integrated contact center environment consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality.
  • Flexible to work in shift (If required only) - 24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day

Primary Skills
  • Demonstrable track record in contact centre
  • Candidate should have good experience in managing global/international clients

Secondary Skills
  • Experience of running projects
  • Strong interpersonal skills with high levels of enthusiasm and a good team player

Job Particulars

Role others
Education Any Post Graduate, Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id980012
Job Category Others
Locality Address
Country India

About Company

Capgemini
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