Contact Center Solutions Jobs in Mumbai - Capgemini
Contact Center Solutions
Capgemini
Expired
Posted: 18 Aug 20
Job Description
Job Description
- Should have worked in solutions for contact centre for third party.
- Working with sales teams to develop and deliver solutions by responding to client RFI/RFP
- Assisting the client organisation in rebalancing their workforce size and skill set in line with changing business demands
- Exceptional customer management & Employee/Customer query resolution skills
- Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies.
- Experience in handling different kinds of Contact Center process like inbound, outbound, sales and marketing campaigns, handling employee queries, customer support desk
- Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jira etc.
- Experience in working on integrated contact center environment consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality.
- Flexible to work in shift (If required only) - 24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day
- Demonstrable track record in contact centre
- Candidate should have good experience in managing global/international clients
- Experience of running projects
- Strong interpersonal skills with high levels of enthusiasm and a good team player
Job Particulars
Role others
Education Any Post Graduate, Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id980012
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
Capgemini
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