Content Moderator Jobs in Hyderabad - Tutorials Point
Job Description
Job Specification:
- The Queries moderator will implement Tutorials point Online Community Moderation
Strategy, monitoring and moderating user-generated content to ensure that the
online community is maintained as a safe, fun and reliable environment.
- This
role coordinates with the in house management team to support its mission,
ensuring a safe and legal community environment, promoting excellent customer
service and helping to cultivate a strong community around the brand with the
essence to learn and grow.
- Implement the online community moderation strategy, coordinating with
stakeholders across the Company to ensure its effectiveness and providing
superior quality of customer service and support to our community with the help
of various communication tools
- Review and moderate all user-generated content and user profiles (either pre-,
post- or reactive moderation) within forums, comments, images, videos and
audio, liaising with the Legal and Community team where required.
- Manage the banned user process, and track and remove previously banned users.
- Maintain the Moderation Guidelines and ensure they are up to date.
- Service Community Admin accounts, processing emails and complaints, escalating
when necessary.
- Moderate communities located in social networking sites including Facebook,
Twitter, and other similar social media outposts, adapting methodology where
appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Monitor effective benchmarks for measuring moderation and UGC volume, and
analyze, review, and report on effectiveness of moderation policy.
- Regularly feed back insights gained from community moderation into the
Community team.
- Monitor all industry and company information and news to anticipate potential
issues.
- In order to qualify this position, apart from documentation basics, you MUST
have following qualification and skill sets.
- Masters degree from a reputed institute with English as majors.
- Documentation Process Management.
- Knowledge on various documentation styles.
- Understanding of Information technology subjects.
- Minimum 3 years’ experience in core technical documentation.
- Excellent command over English vocabulary and grammar.
- Eagle eyes to capture wrong grammar and spelling.
Job Particulars
About Company
Tutorials Point originated from the idea that there exists a class of readers who respond better to online content and prefer to learn new skills at their own pace from the comforts of their drawing rooms.
The journey commenced with a single tutorial on HTML in 2006 and elated by the response it generated, we worked our way to adding fresh tutorials to our repository which now proudly flaunts a wealth of tutorials and allied articles on topics ranging from programming languages to web designing to academics and much more.