Content Reviewer
Eligibility : BE/BTech, BSc, BCA from 2018 batches with 60% marks in highest education.
Basic Qualifications :
- Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
- Ability to effectively and efficiently complete difficult goals or assignments
- Strong interpersonal and communication skills
- Confident in using Microsoft Package (especially Excel)
- Willingness to work with sensitive issues, including but not limited to: content and Religious and philosophically sensitive issues and Alcohol, tobacco, weapons and other potentially offensive products
Preferred qualifications :
- Advanced computer skills using a variety of programs highly desired.
- Prior experience in online advertising preferred.
Job Description :
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills.
Key responsibilities include :
- Internet Advertiser Review
- Review web sites for content quality based on Content Guidelines.
- Thoroughly check ad content with quality and accuracy.
- Approve or disapprove new and changed ad submissions based on policy guidelines.
- Analyze data and evaluate trends/ patterns.
- Recommend generic pattern to be translated into Rules.
- Writing customer-facing emails to address concerns and report issues.
- Troubleshooting issues related to Advertisers.
Training & Coaching :
- Coordinating training & mentoring sessions
- Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
- Coaching IARs towards improvement where necessary
- Offering 'remedial' instruction in tool usage and other topics as required
- Maintaining Updates & Documentation and Monitoring workflow
- Escalating questions/issues from the team regarding the process and cascading updates to the team
- Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
- Preparing weekly process reports & sending these out to the concerned people
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
- Review & Maintain internal process quality
- Maintaining high internal quality of the processes by performing quality audits
- Providing specific & timely feedback to policers on errors & trends
- Act as SMEs for processes on the floor
- Should be flexible to work in night shifts and rotational weeks offs
About Us
Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world
Disclaimer: This Content is provided by Amazon, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.