Eligibility : Any Graduate from 2018 batch with 60% marks in highest education
Job Location: Bangalore
Job Description :
The Ad Quality Operations team at Amazon is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements.
The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English.
Follow pre-defined processes, guidelines, and SOPs to perform audit/review tasks with high levels of accuracy and productivity.
Good Data Analysis, Mining Skills and logical reasoning skills
Strong interpersonal skills and problem solving skills
Work flow management :
Coordinating training & mentoring sessions
Mentoring and Coaching Skills
Providing input for process training
Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback
Handling Complex processes such as tickets & feedbacks.
Acting as SPOC for specific processes & write SOPs
Get cross trained on at least 1 new process in their respective language
Identifying the trends of errors and updating the team.
Work on weekly Reports and maintaining quality reports
Maintain Process metrics, performing analysis on these & identifying trends
Constantly working towards lowering defects and enhancing customer experience in multiple ways
Troubleshooting & resolving issues related to processes - act as Tier 2 support
Keeping parity in decisions across the team
Identifying new opportunities for process improvements in the team
Collecting feedback from the team and work towards improvement of the process
Good stakeholder communication.
Key responsibilities include :
1. Internet Advertiser Review
Review web sites for content quality based on Content Guidelines.
Thoroughly check ad content with quality and accuracy.
Approve or disapprove new and changed ad submissions based on policy guidelines.
Analyze data and evaluate trends/ patterns.
Recommend generic pattern to be translated into Rules.
Writing customer-facing emails to address concerns and report issues.
Troubleshooting issues related to Advertisers.
2. Training & Coaching
Coordinating training & mentoring sessions
Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
Coaching IARs towards improvement where necessary
Offering 'remedial' instruction in tool usage and other topics as required
3. Maintaining Updates & Documentation and Monitoring workflow
Escalating questions/issues from the team regarding the process and cascading updates to the team
Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
Preparing weekly process reports & sending these out to the concerned people
Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
4. Review & Maintain internal process quality
Maintaining high internal quality of the processes by performing quality audits
Providing specific & timely feedback to policers on errors & trends
Act as SMEs for processes on the floor
Should be flexible to work in night shifts and rotational weeks off's
Note: Only Candidates with PAN Card can Apply
Apply Now
About Us
Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world
Disclaimer: This Content is provided by Amazon, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited)
disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited)
be liable for any loss or damage.
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