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Corporate Operations Engineer Jobs in Hyderabad - Google

Corporate Operations Engineer

Google
experience-icon 1 to 3+ Years
salary-icon Not disclosed
Expired

Posted: 22 Jan 20

Job Description

Corporate Operations Engineer

Hyderabad

Minimum qualifications:

  • Experience in troubleshooting Windows, Mac OS, Unix and Chrome OS.
  • Experience in networking, voice, scripting, automation and application troubleshooting.
  • Experience providing infrastructure solutions for internal customers.
  • Experience in working with VOIP/ Voice technology

Preferred qualifications:

  • Understanding of IT change management best practices.
  • Ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist.
  • Systematic problem solving approach, coupled with a sense of ownership and drive.
  • Effective customer service, organizational, prioritization, multitasking, communication and leadership skills.

Responsibilities:

  • Partner with and lead peers, vendors and other technical support teams to coordinate troubleshooting process and resolution for incidents and problems. Act as an escalation point for particular regions, areas of expertise or technical support channels.
  • Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
  • Provide hands-on and remote root cause analysis of IT issues on multiple technologies and platforms.
  •  Develop scripts, tools, processes or solutions to proactively prevent problems, improve contact center agent productivity and automate recurring tasks as part of longer term and global service improvements.
  • Participate in or lead IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement. Analyze relevant data to show business impact of projects.

Job Particulars

Education BE/B.Tech
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id838048
Locality Address
State Telangana
Country India

About Company

At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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