Corporate Travel Consultant Jobs Opening in BCD Travel India Pvt Ltd at Bannerghatta Road, Bangalore
Corporate Travel Consultant
Job Description
Job Summary:
The Corporate Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).
The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product.
Essential Duties and Responsibilities:
Handling incoming requests -
- Uses the BCD Travel tools and systems to complete requests
- Search and confirm travel reservations for the customer
- Understands and accurately applies client travel policy and requirements to each interaction
- Provide general travel advice to travelers
- Responds to requests accurately and completely
- Understands and accurately applies travel supplier rules
- Maintains current knowledge of the state of the various travel industries supported
- Provides the customer with the required industry information, such as low fares, exchange costs and penalties
- Can fulfill basic requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Supports BCD Travel and client driven initiatives
Problem solving -
- Appropriately responds to customers inquiries
- Performs follow-up as needed and within the time frame promised to the customer
- Seeks assistance from others for the resolution as appropriate
- Accurately processes the complaint (BCD Travel systems and processes and procedures)
- Begins to demonstrate empathy in customer interactions to diffuse emotion during adversity
- Occasionally uses statements to the customer to validate a clear understanding of the customer's needs
- Focuses on the resolution versus the cause of the problem
Quality -
- Meets individual and team goals
- Correctly uses the telephone systems
- Completes reservations with a minimum of errors
- Generally follows BCD Travel call/email guidelines
- Adheres to BCD Travel policies and procedures to maintain quality control
- Provides the customer a full recap of the confirmed itinerary
Service Excellence -
- Responds to the customer promptly
- Provides the customer his/her undivided attention
- Listens and captures information from the customer
- Responds appropriately
- Asks questions targeted to encourage complete responses
- Creates rapport with the customer
- Matches the customer's tone and pace
- Keeps the interaction moving forward
- Offers suggestions to the customer and anticipates needs
- Is mindful of the client service level agreement in all transactions
Teamwork and communication -
- Provides constructive feedback on daily operational processes and commercial relationship with customer when asked
- Completes tasks as assigned
- Willingly offers assistance to team members within and across teams
- Uses positive language and word choices to avoid negative customer reactions
- Matches the customer's tone and pace
- Applies proper BCD Travel communication guidelines and standards (clear, concise and personal) to interactions
Qualifications:
- Prior experience in a customer service oriented position
- Strong verbal and written communication skills in designated languages
- Ability to work flexible hours
- Demonstrated understanding of customer servicing excellence
- Proven ability to handle multiple priorities simultaneously
- Ability to work independently, exercising discretion and judgment
More information about this Corporate Travel Consultant Job
Please go through the below FAQs to get all answers related to the given Corporate Travel Consultant job
- What are the job requirements to apply for this Corporate Travel Consultant job position?
- Ans: A candidate must have a minimum of fresher as an Corporate Travel Consultant
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com, BA, BBA/BBM, BHM, 12th Pass (HSE), Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Corporate Travel Consultant is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Corporate Travel Consultant position?
- Ans: There are immediate 1 job openings for Corporate Travel Consultant in our Organisation.
Job Particulars
About Company
BCD Travel was founded on Jan. 3, 2006, when BCD Group announced its decision to purchase TQ3 Travel Solutions Management Holding GmbH and a majority interest in The Travel Company. These two companies were combined with WorldTravel BTI under one ownership to form BCD Travel. The company formally began trading under its new brand on March 31, 2006. BCD Travel has it’s global headquarters in Utrecht and regional headquarters in Atlanta, London and Singapore.
About BCD TravelBCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 106 countries with a global client retention rate of 97%, the highest in the industry. For more information, visit .
About BCD GroupBCD Group is a market leader in the travel industry. The privately owned company was founded in 1975 by John Fentener van Vlissingen and consists of BCD Travel (global corporate travel management and its subsidiary BCD Meetings & Events, global meetings and events agency) and Park ‘N Fly (off-airport parking). For more information, visit /.