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costumer service excecutive Jobs in Hyderabad - Soir Software solutions

costumer service excecutive
Soir Software solutions
10000 - 13000 Per Month
costumer service excecutive Jobs in Hyderabad - Soir Software solutions
Last Date 13 Jun 2019
This Job is Expired

Soir Software solutions - Job Details

Date of posting: 14 May 19

Job functions:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Soir Software solutions

SOIR SOFTWARE SOLUTION's is the one-stop solution for all your organisational requirements. We provide a complete array of outsourcing services such as recruitments, payroll process, outsourcing, and other services. We have highly trained professionals who have knowledge and experience in various fields and they can help companies of any size to hire the top talents

We can help you enhance your business results by hiring, developing, motivating and rewarding your employees that perfectly matches your financial goals

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Soir Software solutions recruiting costumer service excecutive candidates nearby Hyderabad.Soir Software solutions vacancies for costumer service excecutive is recruited through Written-test, Face to Face Interview etc.
Soir Software solutions Company recruits a lot of candidates every year based on the skills English Speaking, Hindi Speaking. The candidates with 12th Pass (HSE) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad can apply for costumer service excecutive position in Soir Software solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Soir Software solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Soir Software solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Soir Software solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Soir Software solutions and near your city and get a secured career.