Crm Executive Jobs - Bangalore - Nightingales - The Home Health Specialist - 2.0 to 5.0 years of experience - 27 February 2020

FEATURED JOB

CRM Executive

Nightingales - The Home Health Specialist

2 to 5 Years

25000 - 30000 Monthly

Expired

Posted: 27 Feb 20

Responsibilities and Duties

Manage relationships with other departments to provide seamless service delivery.
Recommend service recovery after discussion with CRM Mgr.
Capturing service gaps / customer grievances, escalating concerns and assisting Manager CRM in developing appropriate action plans.
Ensure all the parameters under feedback template are captured accurately well within the defined TAT. In case of any deviation, the same to be escalated.
Seek updates on competition activity - rates, products, discounts.
Maintain confidentiality of information.
Assist in preparing CSAT/ NPS reports & MIS â€“ accurate & within timelines.
Raise incidents where required.