CSR Voice Process Jobs in Mumbai - RNextFord Consultancy
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1108661
Job Category BPO , BSc/BCA/BBM
Locality Address Thane
State Maharashtra
Country India
About Company
We provide services to various Industries, Manufacturing, Construction, Steel, Automations, Education, IT Software, Telecom, BPO, KPO, Financial Services, Banking, Insurance, Media & Entertainment, Oil, Gas, Power Plant, Food, Housekeeping, Packaging, Payroll, Pharmaceutical & Chemical (Consulting & Professional Services). We work closely with you to develop an accurate and compelling brief for each role you seek to fill. We screen respondents, interview candidates, check references and validate CVs appropriate to the assignments.
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