Cust Serv Spec.-Collections Jobs in Gurgaon - Ixia
Cust Serv Spec.-Collections
Ixia
Expired
Posted: 26 Feb 21
Job Description
Job Description
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.
Discipline: Collections
Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends
improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.
Discipline: Collections
Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends
improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
- Evaluates customer service assignments and determines actions required
- Customer service tasks involve analysis and new/customized approaches
- Solves complex administrative problems requiring breadth/depth of customer service knowledge
- Requires higher education or specialized training/certification, or equivalent combination of education and experience.
- Typically minimum of 5 years relevant experience for entry to this level.
- Requires extensive knowledge and skills to complete specialized tasks.
Shift
Day Job
Schedule
Full Time (F)
Travel Required
None
Duration (Temp Positions Only)
Not Applicable
Job Particulars
Role others
Education Other Graduate
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1130965
Job Category Others
Locality Address
State Haryana
Country India
About Company
Ixia
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