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Customer And Technical Support Jobs in Bangalore - Salesken

CW
Customer And Technical Support
Salesken
Any Graduate, Other Course
Salesken
Last Date 23 Jun 2021
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Salesken - Job Details

Date of posting: 23 Apr 21

About the internship
Selected intern's day-to-day responsibilities include:

1. Troubleshooting any issues related to our platform
2. Diagnosing and troubleshooting technical issues, including account setup and network issues
3. Providing L1 and L2 support
4. Asking customers targeted questions to quickly understand the root of the problem
5. Engage clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue
6. Escalating unresolved issues to appropriate internal teams
7. Providing prompt and accurate feedback to customers
8. Referring to internal database or external resources to provide accurate tech solutions
9. Ensuring all issues are properly logged
10. Prioritizing and managing several open issues at one time
11. Following up with clients to ensure their queries are resolved
12. Preparing accurate and timely reports
Skill(s) required
  • English Proficiency (Spoken)

  • Who can apply

    Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2. can start the internship between 23rd Apr'21 and 28th May'21

    3. are available for duration of 3 months

    4. are from Bangalore

    5. have relevant skills and interests

    Other requirements

    1. Only candidates with a BCA/BE/B.Tech in any specialization may apply

    2. The candidates may be required to work from the office for this internship

    Perks
  • Certificate
  • Flexible work hours
  • Informal dress code
  • 5 days a week
  • Free snacks & beverages
  • Job offer
  • Additional Information

    Good candidates can be given a full-time job opportunity post the internship period, based on their performance.

    Number of openings
    5

    Certificate: Will be provided at the end of the Internship

    Job Summary

    Job Type : Internship / Projects
    Job Category : Tech Support
    Hiring Process : Face to Face Interview
    Who can apply : Freshers

    About Salesken

    Salesken

    Salesken is building a revolutionary AI-based assistant to transform how sales conversations are conducted. The product gives you incredible insights into the last mile of customer-salesperson interactions. Here, you will get to work on the latest tech in AI, including deep neural networks, advanced speech-to-text engines, NLP, machine learning, and cutting-edge UI technologies. The approach we use to this is unique and we are currently the only AI company in the world that is working on this level of sales conversation analysis in such a deep manner. Salesken is led by alumni from IIT and IIMs and backed by Sequoia, the world's top VC. It's a young, vibrant, and strong team where the focus is purely on individuals championing the next level of product innovation and building a world-beating SaaS product out of India in the world.
    Apply Now
    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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