Customer Care Executive Associate jobs - Gurgaon - Reena - 3 to 5 years of experience - 12 March 2021
Job Description
Roles & Responsibilities
Ensuring company page on all the aggregators and website are on during operating hours
Switching on/off of products as per availability
Ensuring self delivery option is on
Attend to calls from customers & aggregators
Identify and assess customers’ needs to achieve satisfaction by customization or any special requests
To identify any fake orders and intimate dispatch managers
Identify and cancel out of zone orders
Checking and updating issues related with aggregators
Provide accurate, valid and complete information to management by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Should be a graduate, with 3-5 years
Salary structure- Monthly Fixed Salary, PF, ESI.
Sharing accommodation on a nominal charge of Rs.500/- per month.
Interview on 13th March, Udyog Vihar Gurgaon
Job Particulars
About Company
