Customer Care Executive jobs - Gurgaon - American Express - 0 to 3 years of experience - 19 November 2019
Customer Care Executive
Job Description
Ability To Comprehend & Respond To All
Customer Queries (Through Calls) With Immediate Resolution (Real Time) To Ensure
Customer Satisfaction.
Deliver To The Employees, Customer And Shareholder
Metrics As Per Goals. Adherence To Quality And Compliance Guidelines
Communicates Effectively, Oral As Well As Written Ability to recognise tone and mood of customer through written communication.
Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalisation/
Empathy In Communication Ability To Address 2-3 Conversations Simultaneously
Attentive: Eye For Detail Recognises Knowledge Gaps & Researches To Respond