Customer Care Executive Jobs in Balasore,Puri,Kolkata - Skyhighanddeepwaters.com
Customer Care Executive
Skyhighanddeepwaters.com
0 Years
Not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, BSc, 10th Pass (SSC), 12th Pass (HSE), Upto 9th Std, Vocational Training, Other Course
Expired
Posted: 02 May 20
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, BSc, 10th Pass (SSC), 12th Pass (HSE), Upto 9th Std, Vocational Training, Other Course
Who can apply Freshers
Hiring Process Written-test, Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id923136
Job Category Tech Support
Locality Address AJC Bose Road , College Street , E M Bypass , Howrah, New Alipore
State Orissa, West Bengal
Country India
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