Customer Care Executive Jobs in Bangalore - G K Vale & Co
Customer Care Executive
Job Description
Location - Fraser Town / Indiranagar
Timings - 10.00 AM to 8.00 PM
Should have 1-2 years of Work Experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Strong command over English, Hindi, Kannada, Tamil
Job Description
Manage large amounts of inbound and outbound calls and emails in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Manage the Inbound calls and respond to e-mail enquiries for all the products and services within the Company
Job Particulars
About Company
