Customer Care Executive Jobs in Bangalore

Customer Care Executive

Hinduja Global Solutions

0 Years

10000 - 18000 Monthly

Expired

Posted: 07 Sep 17

Job Description

Position Summary

Working exclusively with existing customers. Representatives are responsible for ensuring customer satisfaction and retaining business.
Following established procedures and guidelines, and these representatives will address problems and complaints, suggest solutions and drive positive outcomes.

Roles and Responsibilities

Answers inquiries of customers through; researching, locating, and providing information
Identifies customer issues and closes requirements by working with customers
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
Graduates or 15 years of formal education
Experience of minimum 6 months desired
Fresher’s can apply as well

Desired Skills and Abilities

Excellent English oral and written communication skills
Proficient with any regional language
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business needs
Decision Making, numerical ability & logical reasoning
Candidate with Hindi speaking is desirable
Customer Focus and Being Attentive
Trouble shooting

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id339793

Job Category Diploma , BSc/BCA/BBM , Tech Support

Locality Address

State Karnataka

Country India

About Company

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with around 44,200 employees in 68 worldwide locations delivering localized solutions. For the year ended 31st March 2017 HGS had revenues of US$ 555 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands

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