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Customer Care Executive Jobs in Bangalore - Hinduja Global Solutions

Customer Care Executive
Hinduja Global Solutions
Hinduja Global Solutions
Last Date 06 Nov 2017
Date of posting: 07 Sep 17
Position Summary
  • Working exclusively with existing customers. Representatives are responsible for ensuring customer satisfaction and retaining business. 
  • Following established procedures and guidelines, and these representatives will address problems and complaints, suggest solutions and drive positive outcomes.
Roles and Responsibilities
  • Answers inquiries of customers through; researching, locating, and providing information
  • Identifies customer issues and closes requirements by working with customers
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
  • Education & Experience
  • Graduates or 15 years of formal education
  • Experience of minimum 6 months desired
  • Fresher’s can apply as well
Desired Skills and Abilities
  • Excellent English oral and written communication skills
  • Proficient with any regional language
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business needs
  • Decision Making, numerical ability & logical reasoning
  • Candidate with Hindi speaking is desirable
  • Customer Focus and Being Attentive
  • Trouble shooting

Hiring Process : Face to Face Interview

About Hinduja Global Solutions

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with around 44,200 employees in 68 worldwide locations delivering localized solutions. For the year ended 31st March 2017 HGS had revenues of US$ 555 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands
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Hinduja Global Solutions recruiting Customer Care Executive fresher’s in Bangalore. The Hinduja Global Solutions vacancies for Customer Care Executive is filled through Face to Face Interview etc.
Hinduja Global Solutions jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Care Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Hinduja Global Solutions recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Hinduja Global Solutions and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Hinduja Global Solutions and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.