Customer Care Executive Jobs in Bangalore - Ticket2careers

The Role Description

• Handling customer calls related to issues, complaints, queries
• Following up and resolving service related issues of customers with the team
• Maintaining the day to day customer query data
• Assist with placement of orders and payments
• Assist in customer retention
• Usage of fresh desk
• Shift Window: 7 AM to 12 PM (any 9 Hrs)

Responsibility:

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Required Experience, Skills and Qualifications
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

• Good verbal English communication skills
• Ability to work under pressure and work towards deadlines
• Working knowledge of MS Excel