Customer Care Executive Jobs in Bangalore - YLG India Pvt Ltd
Job Description
Duties and responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Following the given script and ensuring the stated SOP is followed.
- Communicating the offers, services to customers.
- Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our call center database in a comprehensible way
- Following up with the customers.
- Manage the customer complaints and escalate it to Business Manager.
Job Particulars
About Company
In 2009, YLG established in Bangalore. YLG opened with a promise – consistently deliver world class services to all customers across all Salons, bringing the best products and services from across the world.Forbes rated YLG one of the five hottest start-ups. We have also earned many more accolades like the best Regional Salon Chain (South) at the Indian Salon and Wellness Awards for three consecutive years and many more. Did success go to our head? No, only the desire to be truly world class and innovative every day. We partnered with Headmasters UK, London based cutting edge hairdressing chain to create and launch signature hairstyles way back in 2010. The styles are unique yet can be created at any YLG Salon for any customer at any moment. That has evolved today into an annual exercise where globally acclaimed stylists work with every year to create the YLG international Styles which are available to all our customers. If you are a YLG customer, we bring you the cutting edge styles delivered right here !
Beauty is an investment. YLG is the first Salon Chain in India to raise capital from Marquee VC and PE. It's a story that's changing every day. Even as you read this, we are getting ready for another make over.
