Customer Care Executive Jobs in Bhiwandi - Staffing Bench HR Solutions

DAY SHIFT Requirement of Customer CARE Profile of VISTAPRINT for BHIWANDI LOCATION!!

Job Location: VASHERE PADGA Bhiwandi

Joining on 18th November if selected

FRESHERS also can APPLY.

TOTAL of 05 REQUIREMENTS

Pickup and Drop provided from Thane & Kalyan Station

Bhiwandi Pick Up and drop from SBI Bank Ashok Nagar

Immediate Joiners Preferred.

Weekly off:  SUNDAY FIXED OFF

6 Days Working

1) COMPENSATION & SHIFTS:

Ø CTC offered 1.80 Lacs to 2.00 Lacs

Ø Fixed Shift: 10 AM-7 PM

CARE Specialist

DESCRIPTION SUMMARY:

As CARE Specialist for Vistaprint India, you will be responsible for our customer service function, taking inbound calls to assist customers for Service/Sales related inquiries and complaints.

You are also required to make outbound calls to update customers with relevant information on a timely basis.

ESSENTIAL FUNCTIONS:

Ø Taking inbound calls & provide support to customers through established methods /procedures, standards and guidelines as per global DSS standards

Ø Proactively keep up to date on new procedures and domain updates

Ø Identifies the need to escalate specific issues and follow through as required.

Ø Presents detailed information and responds to management, internal clients, and Customers as required.

Ø Handle email and chat to respond to customer queries/complaints

Ø Work on special projects and takes additional responsibilities as assigned.

2) EDUCATION:

Ø Graduate and Undergraduates can APPLY  

3) EXPERIENCE:

Ø Proven ability to communicate through oral & written forms

Ø Strong problem-solving skills

Ø Ability to work well with others at varying organizational levels

Ø Fluent in English, Hindi and 1 other language

Ø Computer literate, Windows Operating Systems and internet applications

Ø Adaptable and collaborative working style that is comfortable within a high energy, action-oriented culture

Ø Delivery focused with strong problem solving and organizational skills - ability to manage multiple tasks

Ø Understand and Comply with Information Security Policies and Procedures, and report all security incidents.