Customer Care Executive Jobs in Chennai - Maersk Global Service Centres India Pvt Ltd
Job Description
Key Responsibilities
- Build strong and lasting relationships with customers and provide second to none customer service.
- Take full responsibilities and end-to-end ownership of customer shipments and issues.
- Engage in constructive problem resolution and provide solutions.
- Act and communicate proactively and keep customers informed of any issues or changes in the booking.
- Address root causes and seeks continuous improvements constantly look for ways to improve work processes.
- Who we are looking for
- Must have completed BCom
- 0 to 2 years of experience.
- An excellent team player
- Able to work under pressure.
- Well organized, efficient and effective.
- Strong interpersonal and communication skills
- Fluent in English (written and oral
- The ideal candidate will be a person who has strong business, market
- Candidates must be ready to work in Night Shifts.
Job Particulars
Education B.Com
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id245133
Job Category Tech Support
SkillsBPO Call Center
Locality Address
State Tamil Nadu
Country India
About Company
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Global Service Centres (GSC) was established in 1999, the main focus was to provide offshoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line. But as the GSCs’ competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres. The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.
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