Customer Care Executive Jobs in Chennai - The Indus Valley
Customer Care Executive
1.5 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
· Managing customer services inquiries and support via calls, email and chat.
· Identifying and assessing customer’s needs to achieve satisfaction.
· Build sustainable relationships and trust with customer through open and interactive communication .
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies.
· Take the extra mile to engage customers.
REQUIREMENTS:
· Good communication skills –both written and oral.
· Ability to multitask, prioritize, and manage time effectively
· Proven customer support experience .
· Strong phone contact handling skills and active listening.
· Excellent phone, email and chat etiquettes.
SKILLS REQUIRED:
· Communication skills
· Focus
· Listening
· Multitasking
· Documentation skills.
· Resolving skills
· Patience
· Positive attitude
· People oriented
Job Particulars
About Company
About The Indus Valley –
The Indus Valley is an online natural cookware company. We are a Chennai based company and started in 2016. We are a funded start-up. We raised 2 rounds of funding from The Chennai Angels. We a looking for a team of highly engaged and interested individuals who are willing to build their career and the company one day at a time.
With us you will have the opportunity to learn new technology, implement new processes and build teams. If learning new things drives you, we are the place to be. We are looking for driven and accountable individuals who are looking to grown their skills and career
