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Customer Care Executive Jobs in Delhi,Noida - Justdial Ltd.

Customer Care Executive

Justdial Ltd.
experience-icon 0 Years
salary-icon 16000 - 18000 Monthly
Expired

Posted: 24 Jan 17

Job Description

Purpose of the role:
This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made. He / she is also responsible for ensuring that only 3 data points are provided on any call.

Key Responsibilities:
  • Responsible for attending calls and providing information as requested by the caller.
  • Ensure that appropriate information is provided while taking a call.
  • Ensure that the duration of the call is within the standardized Average Time Taken (ATT).
  • Responsible for transferring calls, as required, to the appropriate department; Customer Support or Marketing.
  • Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance and operating principles)
  • Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
  • Adhering to the compliance and policies set by the department.

Skills and Work Experience required: 
  • Excellent Communication Skills
  • Ability to work under pressure.
  • Pleasant voice with pleasing telephonic etiquettes
  • Working knowledge of computers Ability to comprehend and follow instructions and direction.
  • Adept at typing.

CTC-192000/-

Job Particulars

Education B.Com, BA, BBA/BBM, BCA
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id267416
Locality Address
Country India

About Company

Corporate Information

  • The company started offering local search services in 1996 under the Justdial brand and is now the leading local search engine in India.
  • The official website was launched in 2007.
  • Justdial's search service is available to users across multiple platforms, such as the internet, mobile Internet, over the telephone (voice) and text (SMS).

Justdial's search service bridges the gap between the users and businesses by helping users find relevant providers of products and services quickly, while helping businesses listed in Justdial's database to market their offerings. Justdial has also initiated its ‘Search Plus’ Services for the users. These services are aimed at making several day-to-day tasks conveniently actionable and accessible to the users. With this step, Justdial is transitioning from being purely a provider of local search and related information to being an enabler of such transactions. Justdial intends to provide an online platform to thousands of SME’s to get them discovered and transacted.

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