Customer Care Executive Jobs in Delhi - Unicorn denmart Ltd
Job Description
- Answering customer's calls to provide information about product & service's queries and forwarding it to concerned Service person.
- Suggest information about other products and services.
- Ensure daily Happy Calling to Customer & Submitt report to management.
- Registration of complaints & generating complaint id for further assistant to clients without any errors.
- Keep records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
- Maintain customer records by updating account information on CBIZ Software.
- Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- Check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
- Getting feedback and Quality Assurance on identified or unidentified errors.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id384745
Job Category Tech Support
SkillsCold Calling Inbound Calling
Locality Address
State Delhi
Country India
About Company
UNICORN DenMart is the preferred choice for Indian Dentists from over 22 years, offering high quality Dental Equipments with latest technology from global brands. Headquartered In New Delhi, India – UNICORN DenMart’s operating philosophy is “Behind the Best Indian Dentists”. This is maintained by reaching every customer’s demand through largest Sales & Service Network. With over 240 technically qualified work force and maximum number of BDS & MDS Dentists on board, we proudly operate through 30 Showrooms / Regional Offices and 35 strong channel partners, the group has presence in almost all major markets & remote areas. UNICORN DenMart has over 1,00,000 satisfied customers in Government organisations, Dental Institutions and Private Sector, all over the country. The best after sales support is appreciated by all our valued customers.
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