Customer Care Executive Jobs in Gurgaon - DIGITAL DESIGN TECHNOLOGY
Customer Care Executive
Job Description
· Excellent communication skills (written and verbal)
· Ability to communicate correctly and clearly with all customers
· Excellent documentation skills
· Good comprehension skills ability to clearly understand and state the issues customers present
· Ability to concentrate follow customers issues without distraction to resolution
· Good composition skills ability to compose a grammatically correct, concise, and accurate written response
· Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
· Ability to use a desktop computer system
· Familiarity with Windows 10, Microsoft Outlook, Microsoft Word, Excel and Internet Explorer
· Excellent typing skills
· Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
· Demonstrates an ability to successfully navigate websites
· Demonstrates a proficient knowledge of email applications
· Demonstrates an ability to learn in various media
· Ability to successfully adapt to changes in the work environment
Job Particulars
About Company
Our vision is to be trusted and regarded as a world-class web advancement organization in conveying and creating cutting edge, inventive IT answers for our customers to enhance benefits and in addition fabricate productivity.
- Order processing, order entry and order tracking
- Accounting/bookkeeping transaction support
- Inventory support and management
- Up-selling and cross-selling of products
- Customer Support Services including email, phone and chat support
- Responding customer queries on your store’s return policy
- Handling product queries and offering support on the spot solutions
- Answering customer inquiries related with shipping and delivery
- Sending inbound/outbound emails
- Conducting customer surveys for enhanced customer satisfaction